How do I enable Recording in Agent Assist?

Call recording can be enabled for specific users from within ConnectPro Admin by selecting the Security tab.

Select the user and toggle to enable Agent Assist Recording

Additional Agent Assistant roles can be enabled by selecting toggle as shown in the example below:

Related Posts:

What is Agent Assist | What is Agent Assist?

How do I access Agent Assist | How do I access Agent Assist?

Transcription | Transcription, summary, issue & Resolution

How do I use Pause & Resume | How do I use Pause & Resume?

For ConnectPro Administrators:

How do I enable Pause & Resume (Admin) | Pause & Resume (Admin)

How do I enable Roles to users | Enable Agent Assistant Roles