Agent Assist can be accessed directly from within your MS Teams desktop using the ConnectPro app. Related Posts:Video | Agent Assist Video libraryWhat is Agent Assist | What is Agent Assist?Transcription | Transcription, summary, issue & ResolutionHow do I use Pause & Resume | How do I use Pause & Resume?How do I listen to my Recordings | How do I listen to my Recordings? For ConnectPro Administrators:How do I enable Pause & Resume (Admin) | Pause & Resume (Admin)How do I enable Recording (Admin) | Recording (Admin)How do I enable Roles to users | Enable Agent Assistant Roles