How do I use Pause & Resume?

The Agent Assist Pause & Resume allows call transcription information to be paused and resumed as required to provide additional security on sensitive call information.

During an active inbound or outbound call click on Pause and Resume as required as shown in the examples below:

For ConnectPro Administrators.

The Pause & Resume feature can be enabled for specific users from within ConnectPro Admin from the Security tab.

See separate FAQ: How do I enable Pause & Resume in ConnectPro Admin.

How do I enable Pause & Resume (Admin) | Pause & Resume (Admin)

Related Posts:

Video | Agent Assist Video library

What is Agent Assist | What is Agent Assist?

How do I access Agent Assist | How do I access Agent Assist?

Transcription | Transcription, summary, issue & Resolution

How do I listen to my Recordings | How do I listen to my Recordings?

For ConnectPro Administrators:

How do I enable Pause & Resume (Admin) | Pause & Resume (Admin)

How do I enable Recording (Admin) | Recording (Admin)

How do I enable Roles to users | Enable Agent Assistant Roles