ConnectPro users with ConnectPro Admin permissions enabled, can apply the following features to users with Agent Assistant: Related Posts:What is Agent Assist | What is Agent Assist?How do I access Agent Assist | How do I access Agent Assist?Transcription | Transcription, summary, issue & ResolutionHow do I use Pause & Resume | How do I use Pause & Resume?How do I enable Pause & Resume (Admin) | Pause & Resume (Admin)