Agent Assist Video Library

Agent Assist with ConnectPro

This shows how to access Agent Assist from the ConnectPro app, and covers the viewing and management of the call transcription, summary, and issue resolution.

Also shows the pause & resume for transcription recording and the audio recording features.

Related Posts:

What is Agent Assist | What is Agent Assist?

How do I access Agent Assist | How do I access Agent Assist?

Transcription | Transcription, summary, issue & Resolution

How do I use Pause & Resume | How do I use Pause & Resume?

How do I listen to my Recordings | How do I listen to my Recordings?

For ConnectPro Administrators:

How do I enable Pause & Resume (Admin) | Pause & Resume (Admin)

How do I enable Recording (Admin) | Recording (Admin)

How do I enable Roles to users | Enable Agent Assistant Roles