How do I enable Call Recording (Admin)?

For ConnectPro users with access to ConnectPro Admin.

Call recording can be enabled for specific users from within ConnectPro Admin by selecting the Security tab.

Select the user and click the toggle swith to enable Agent Assist Recording as shown in the example below:

Note:

For those with access to ConnectPro Admin other Agent Assist Roles can be enabled for users as shown below:

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What is Agent Assist | What is Agent Assist?

How do I access Agent Assist | How do I access Agent Assist?

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How do I use Pause & Resume | How do I use Pause & Resume?

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How do I enable Roles to users | Enable Agent Assistant Roles