If you are accessing Cloud Contact Centre from the hub (web access).
On the My Account page, accessible from the top navigation menu:
Click on Unregistered drop-down
Select Registered from the available options.
Click 'Registered' as shown
The following will now be displayed to show you are now 'Registered'
You are now registered 'Available'. However, to receive team calls you will still need to change your 'Readiness Status' to 'Ready', which is covered within another FAQ (see links in the related posts below).
If you are accessing Cloud Contact Centre from Microsoft Teams?
From the Cloud Contact Centre Registration
1. Click on Unregistered click right
2. Registered will now be displayed
You are now registered 'Available'. However, to receive team calls you will still need to change your 'Readiness Status' to 'Ready', which is covered within another FAQ (see links in the related posts below).
Product Video:
This short video shows you how to register (make yourself available), and select a Location (telephone number) where you wish to receive your contact centre team calls.
Related posts:
Call Assistant | how do i sign in to a contact centre team
Call Assistant | how-do-i-register-to-a-location-to-take-calls
Call Assistant | how do i make myself ready to take contact centre team calls
Call Assistant | how do i make myself not ready for contact centre team calls
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information. You can then have another go to improve your knowledge and score.
Try the quiz here |
