The most common reason is that the telephone number entered during the registration phase is incorrect.
Check the number you have registered to is correct and that your status shows as being Ready. In addition, also make sure you are not within the set wrap-up period.
The telephone number can also be validated by the supervisor by viewing the agent statistics. The addition of the ‘location’ and/or ‘phone number’ can be added to the statistics, if not currently visible.
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Product Video:
This short video shows you how to register to Locations (if they have been pre-configured), or temporary numbers:
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information. You can then have another go to improve your knowledge and score.
Try the quiz here |
