Each call record includes a button to launch the Agent Assist popout, giving Supervisors access to the same tools available to agents:
· Copy and edit the summary
· Copy or search within the transcription
· Download transcription, recording, and summary (individually or bundled)
· Stream the recording
· View waveform and detailed recording metadata.
To view the transcription and summary details, select the call record from the call history and click on the popout as shown:
The transcription and summary details will now be displayed:
